Within the after-sales service working hours, we guarantee to respond to customer after-sales requests within 24 hours and promptly address customer issues.
Within 7 days of responding to the customer’s request, we provide detailed analysis results or an 8D report to identify the root cause of the problem and formulate a solution.
According to IPC protocol standards, we provide 0.3% spare parts to ensure that customers have backup products available in case of issues, reducing downtime.
